Maintaining and enhancing
Printout's digital ecosystem.
A structured maintenance and enhancement plan covering Printout's website, dashboard, mobile app, and backend — with a phased roadmap for new features, Arabic language support, and an AI-powered customer support agent.
Structured care for a growing platform.
Printout already runs on four interconnected platforms: a public website (Next.js), an admin dashboard (Next.js), a mobile app (Flutter), and a Laravel backend. This engagement covers the next phase — ongoing maintenance, stability, and a set of targeted enhancements to extend Printout's capabilities across new markets and use cases.
Stabilise and maintain
Ongoing bug fixes, security patches, daily backups, and performance monitoring across all four platforms to keep everything running smoothly.
Deliver priority enhancements
Paper material pricing, print preview optimisation, Arabic/RTL support, vendor privacy fixes, and an AI chatbot — shipped in a structured 6-month roadmap.
Long-term value
Phased delivery means you see progress every month, with the option to continue maintenance beyond the initial commitment at the same monthly rate.
Built like a product, not a project.
Three things separate us from a traditional agency engagement: tight scope, weekly delivery, and a single team that owns the whole journey.
Scoped tightly
Every engagement starts with a written alignment doc. No ambiguity on what's in, what's out, or what 'done' looks like.
Shipped weekly
Every Friday ends with something you can review live on a staging URL, not in a slide deck.
One team, end-to-end
Strategy, design, and engineering in one room. No hand-off tax, no agency telephone game.
What this engagement covers.
Eight modules across maintenance and new feature development, delivered across all four platforms.
Paper material & size pricing
Add paper material and size selection to the pricing flow, allowing customers to choose material type and dimensions with dynamic price calculation on the website and mobile app.
Edit & reorder material
Enable customers to edit and reorder previously purchased materials from their order history — reducing friction for repeat orders across web and mobile.
Custom print preview optimisation
Improve the print preview experience with faster rendering, accurate material and size visualisation, and a smoother preview-to-cart flow on all surfaces.
Homepage & home screen edits
Content and layout updates to the website homepage and mobile app home screen to better reflect current offerings, promotions, and brand messaging.
Vendor privacy & access fix
Review and fix vendor-level access controls and data visibility to ensure vendors can only see their own orders and customer data.
Arabic language & RTL support
Full Arabic language implementation with right-to-left layout adjustments across the website, dashboard, mobile app, and backend. Includes UI translation, RTL styling, and locale-based content routing.
AI chatbot with knowledge base
An AI-powered live customer support agent trained on Printout's knowledge base. Handles common customer queries, order tracking, and product questions — reducing support load while improving response time.
Testing, deployment & project mana... (line truncated to 2000 chars)
How we work together.
Tight, accountable cycles. Every week ends with something live, not a slide.
Discovery & alignment
Kickoff call, scope confirmation, access setup, environment review, and a written alignment document that sets the bar for everything that follows.
Design & prototype
Wireframes and design mockups for new features before any code is written — so the work feels real before engineering starts.
Build & ship
Weekly deploys to staging. You see progress every Friday with a working URL and a written changelog. Production releases at agreed milestones.
Support & care
Bug fixes, security patches, daily backups, and monitoring throughout the engagement. Everything included within the monthly hour allocation.
Six months. Phased delivery.
Indicative timeline pending kickoff confirmation. Option A spreads delivery across 6 months with monthly checkups and support. Option B compresses into 5-7 weeks — all modules delivered in one sprint.
Core enhancements
Arabic language & RTL
AI chatbot & knowledge base
General checkups & refinements
Two options.
Flexible commitment.
Compare both options side by side. Option A is recommended for the best long-term value, but Option B is available if you prefer a one-time engagement.
Budget Summary
- ✓ Up to 20 agency team hours/month
- ✓ Full feature roadmap delivered over 6 months
- ✓ Bug fixing, testing, deployment, backups, security
- ✓ Ongoing checkups, refinements, stability
- ✓ Extra hours at $60/hr after included 20
- ✓ Renewable month-to-month after 6 months
Option B — One-Time Project
- ✓ Keyword research
- ✓ On-page SEO audit
- ✓ Monthly performance report
- ✓ Everything in Entry
- ✓ Content strategy
- ✓ Backlink outreach
- ✓ Competitor tracking
- ✓ Everything in Growth
- ✓ Technical SEO audit
- ✓ Conversion optimisation
- ✓ Quarterly deep-dive
FB + IG + LinkedIn management, 12 posts/month, monthly analytics report
FB + IG + LinkedIn, 24 posts/month, community engagement, ad creative support
FB + IG + LinkedIn, 40+ posts/month, community management, ad management, monthly strategy
What's included.
What's not.
The monthly plan covers development, maintenance, and operational care. Certain third-party costs and major new work are excluded — detailed below so there are no surprises.
Development & Operational Care
- ✓ Up to 20 agency team hours/month
- ✓ Bug fixing for existing delivered features
- ✓ Minor enhancements within hour limit
- ✓ Testing across website, dashboard, app, and backend
- ✓ Deployment support for agreed updates
- ✓ Stability, performance checks across all codebases
- ✓ Daily database/files/server backups
- ✓ Basic security review and vulnerability checks
Not Covered by Monthly Fee
- ✗ Major new modules outside agreed roadmap
- ✗ Paid third-party services and subscriptions
- ✗ AI model/API usage fees (chatbot)
- ✗ Server/hosting infrastructure costs
- ✗ App Store / Play Store developer fees
- ✗ Large redesigns or rebranding
- ✗ Emergency 24/7 on-call support
- ✗ Major changes requested after approval
AI Chatbot Usage Fees
The AI chatbot module is included in the roadmap as a setup and integration cost. However, On final delivery you receive full ownership of all source code, infrastructure setup, and documentation produced during this engagement. Unrestricted rights to operate, modify, and scale. The Mok Company retains no claim over deliverables. Source code is delivered via private repository transfer or archive upon final payment.Full ownership. No lock-in. No licensing fees.
Companies that
chose The Mok Company.
A growing portfolio of brands across energy, hospitality, travel, automotive, retail, and real estate — all delivered under one roof.
Recent work, live in production.
A snapshot of platforms shipped under The Mok Company across enterprise, e-commerce, real estate, energy, and hospitality.
Taggz
iConcierge
Bakier Stationery
Futura Energy
Platinum Properties EG
Turbo Compression
Printout Solutions
Triangle Heavy Equipment
Ready to start.
Five steps from where we are today to Month 1 kicking off.
Where innovation
meets execution.
The Mok Company is a multidisciplinary business and technology consultancy dedicated to empowering organisations through tailored strategy, intelligent systems, and scalable solutions — from concept to creation. Let's build the next phase of Printout together.